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Open My account → Courses, click the course title, and pick a lesson from the sidebar.

No — courses stream from Vimeo for playback inside the platform. Notes, transcripts (where available), and certificates are downloadable.

Each course's quizzes can be retaken until you pass. Once you complete every required lesson and pass every quiz, a printable certificate is issued automatically.

Yes — each lesson has a notes panel that saves automatically. Notes are private to your account.

Every course in the catalog, present and future, for a single annual fee. Cancel anytime from your account; access continues to the end of the period you've already paid for.

Yes — your previous one-time purchases stay yours forever. The membership simply unlocks the rest of the catalog while it's active.

See the refund policy: 7 days, no questions asked, on individual courses; end-of-period on memberships and bulk subscriptions.

Contact us through the contact form with your order number — we usually resolve access issues the same business day.

Certificates issued by F-flat Learn represent course completion. They are not formal accreditations from a professional body. Many districts and employers accept them as evidence of professional development; check with yours before relying on it.

When you complete a course, the certificate appears at the end of the lesson list and on your account page. Click to download as PDF.

Each certificate has a unique URL that anyone can visit to confirm it was issued by us and to whom — share that link rather than the PDF.

From My account → Profile. Email changes require confirmation from the new address.

From My account → Privacy → Export my data. You'll get a JSON file with your account info, purchases, and engagement history.

From My account → Privacy → Delete my account. We use a 30-day soft-delete so you can recover the account by signing back in within that window. After 30 days, deletion is permanent except for tax-required order records. Full details in the privacy policy.

No. We don't sell your data and we don't allow third parties to use it for AI training.

Apply from the become an instructor page. We review every application and respond within a few business days.

Once you're approved and have published a course, individual sales are paid out bi-weekly through PayPal. Membership revenue is distributed annually through the profit-share pool, weighted by engagement on your courses.

Yes, from your creator dashboard. Existing students retain access; the course is unlisted from the catalog.

We offer per-seat, volume-tier, and pay-per-active pricing models. Contact us with your headcount and we'll build a quote and an invoice path that fits your procurement process.

Yes. Upload your exemption certificate during checkout or from your organization page; once we verify it (typically within one business day), Stripe stops collecting tax on your invoices.

Yes. Use the contact form and we'll send the documents your finance team needs.