Refund policy

Individual course purchases

We offer a 7-day, no-questions-asked refund on individual course purchases. If you change your mind within 7 days of the purchase date, you can request a full refund — no need to explain why.

How to request a refund:

• Open the order from your account page.
• Click Request refund — the button only appears while the 7-day window is active.
• The refund is processed back to your original payment method (typically Stripe or PayPal). Your bank may take a few business days to post it.

After 7 days, individual course purchases are non-refundable. The 7-day window starts at the time of purchase, regardless of how much of the course you have watched.

All-access membership

You can cancel your all-access membership at any time from your account page. When you cancel:

• Your access continues until the end of the period you have already paid for.
• You will not be billed again.
• We do not offer pro-rated refunds for the unused portion of a membership term.

This is the standard SaaS subscription model. If you forgot to cancel and were billed for a new term, contact us within 7 days of the renewal charge and we will refund that charge.

Organizational / bulk subscriptions

Bulk subscriptions and seat allocations follow the same end-of-term policy as individual memberships. If your organization cancels mid-term, seats remain active until the term ends; we do not pro-rate refunds for unused time. Pay-per-active organizations are billed only for seats that activated during the term.

Failed transactions and duplicate charges

If you were charged for a course or membership you did not receive, or if you see a duplicate charge, contact us at the address below and we will investigate and refund any erroneous charges in full.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We can almost always resolve issues faster than the chargeback process and avoid the fees and access disruption that come with it.

Questions

For anything not covered above, reach us through the contact form. We respond to refund inquiries within one business day.